Our goal is to make the Wellestead experience simple, dependable, and transparent. These policies help us reserve dedicated time for your home, protect our Home Service Professionals, and ensure every client receives the level of care they expect from Wellestead.
Booking Deposits
Certain first time, one time, deep-cleaning, and larger services may require a booking deposit to reserve your appointment. Any required deposit is applied in full toward your final service total. Your appointment time reserved specifically for your home and Wellestead service team.
Card on File
A valid payment method is requires before service begins. Recurring clients may keep a card securely on file so payment can be processed automatically after each completed service.
Cancellations & Reschduling
We understand that plans change. Because each appointment reserves dedicated time for your home and service team, we ask that cancellations or rescheduling requests be made at least 48 hours before your scheduled service. Changes made within 48 hours may result in a cancellation fee or forfeiture of any applicable booking deposit. We’ll always communicate any applicable charge clearly.
Changes in Service Scope
Service estimates are based on the information provided during your consultation and the services requested. If our Home Service Professionals arrive and find that the conditions of the home or requested work differs substantially from the original scope, Wellestead will contact you before performing additional work or making any adjustment to your price.
Preparing for Your Visit
You do not need to clean before your Home Service Professionals arrive. That’s what we’re here for. Normal everyday tidying, including gathering toys, placing clothing in hampers, removing obvious trash, and straightening household items as needed to clean your home, is part of the Wellestead experience. Homes requiring significant decluttering, sorting, or organization beyond normal household pickup may require additional time or an added service.